Billing and Payments policy

Bank Payments: Submit your bank payment receipt through the Super Simple Software client area or email it to sales@supersimplesoft.com. This helps us locate your payment quickly. If a cheque bounces, a penalty of INR 1000 will be added to your invoice.
Billing Information: For changes in contact details, billing cycle, account owner details, or service upgrades/downgrades, submit a request through the client portal following these guidelines:

For company name changes, send an application on letterhead with the company name, PAN number, registration number, stamp, and signature.
Add-on products or extra services will be charged as per the terms of service.
Request before the due date for billing changes, upgrades, or downgrades to allow for prorated credit on the service invoice.

Domain Renewals: Contact us for domain renewals on or before the renewal date. If the domain expires, we can renew it for you. If the domain is in the redemption period, additional fees will apply.
Service Renewals: Services are auto-renewed according to the existing payment term unless you specify otherwise in writing.
Refunds: We offer a 30-day money-back guarantee for new clients on their first order. Request a refund within this period by emailing sales@supersimplesoft.com with the reason and evidence. Refunds do not cover:

SSL certificates
Dedicated servers
Control panel fees
Dedicated IPs
Add-on services
Domain registrations/transfers/renewals
Third-party software licenses Prorated refunds are processed if the cancellation request is within 7 days from the due date. It may take up to 10 working days to process. Chargebacks will result in immediate account suspension and a penalty of INR 1000.

Compensation: Compensation is provided if guaranteed services are not met. The amount, decided by our billing department, will not exceed one month’s service fee.
Account Verification: All online orders go through a fraud detection process. We may ask for additional evidence to verify the order and payment consent. Accounts are set up immediately after verification.
Security Violations: Accounts will be suspended for security violations. Reactivation requires proper justification and an undertaking to avoid recurrence. Evidence may be shared with regulatory authorities. Accounts terminated for policy violations, copyright infringement, or other ethics violations are not eligible for refunds.
Suspensions/Terminations: We send regular payment reminders to the registered email. Non-payment by the due date will result in automatic suspension, with a suspension notice sent. Services will be terminated 7 days after the due date if no response is received, and no backups will be provided after termination.

For further inquiries or clarifications, contact our billing department at sales@supersimplesoft.com.