super simple software technical solutions

24 /7 TECHNICAL SUPPORT

While keeping up the promise of developing end-to-end solutions, we even offer Technical Support to the enterprises, users, & technicians for the products we deliver. Our passionate and highly professional Technical Support Team works alongside the developers and our clients to bridge the gaps.

Super Simple Software technical solution services

Support Expertise

L1, L2, AND L3 TECH SUPPORT

We can handle all your challenges with our highly qualified professionals across the three-tier technical support.

Skilled Resources

Our Technical Support Executives quickly and effectively understand your products and services. They are capable of getting it rolling with high-quality voice and screen support. We can handle both Inbound and Outbound calls. Quality process in handling Inbound calls ensures customer satisfaction and quick issue resolution. Sharp Outbound calls ensure efficient distribution and configuration for your business.

PAID & PREMIUM SUPPORT

Drive new revenue opportunities and power unique customer experiences.

Technical skills

Our Technical support team has a high level of experience in various technologies.
They are experts in installing various servers, software products, client distributions, windows services, web applications, and many others.
We can support all your technical needs with the knowledge of multiple OSs, like Windows, Server, Linux distributions, Android, and many others.

ESCALATION MANAGEMENT

A systematic customer escalation framework will ensure your customers are always heard and retain them for life.
Our software system and the processes are all set to answer the exception and record all relevant data for it.

Monitoring

You can rest assured of the performance of the technical staff. We have a stringent process of collecting detailed information about each individual while they are active on workstations.
 
  • Individual performance monitoring.
  • Workplace monitoring using cameras.
  • Work station monitoring for usage
  • Time Monitoring of each resource
  • Feedback gatherings on each event and resolutions

RETURN MATERIAL AUTHORIZATION

Our hassle-free support works for rapid turnaround of your product issues.
It also handles in-warranty, out-of-warranty, repair, and services.
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Provide your Customers with Best Technical Support.

OUR ASSETS

OUR TEAM

Our Team at Super Simple Software LLP is not only specialized in their domain, and also is super agile in learning new technologies and implementing them.

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WORK CULTURE

At Super Simple Software LLP you will have the chance to work on the most important problems in the field with a team that will take extreme steps to support you.

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OUR VALUES

At Super Simple Software, we Think of Customer Values always a top-top priority to think for you and your needs. The focus to make customer's work simple and efficient.

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