24 /7 TECHNICAL SUPPORT
We understand the importance of having reliable and consistent technical support for your business, and that’s why we offer 24/7 technical support services to ensure you can access assistance whenever needed. Our dedicated team of experts is available around the clock to provide you with the help you need to keep your systems running smoothly.
Our technical support services
PHONE SUPPORT
Phone support
Our team can take your call 24/7 and help you resolve any issues you may be experiencing.
EMAIL SUPPORT
Email support
If you prefer to contact us via email, you can send us a message at any time, and we'll get back to you as soon as possible.
REMOTE SUPPORT
Remote support
In some cases, we may be able to provide remote support to help you resolve issues more quickly.
ON-SITE SUPPORT
On-site support
We can dispatch a technician to your location to provide on-site support.
Support Expertise
Our dedicated team of experts is available around the clock to provide you with the help you need to keep your systems running smoothly.
L1, L2, AND L3 TECH SUPPORT
- Our highly qualified professionals can handle all your technical support needs across the three-tier support system.
- Skilled resources who quickly and effectively understand your products and services, providing high-quality voice and screen support for both Inbound and Outbound calls.
TECHNICAL SKILLS
- Our technical support team has a high level of experience in various technologies and are expert in installing servers, software products, client distributions, windows services, web applications, and more.
- We can support all your technical needs with knowledge of multiple OSs, such as Windows, Server, Linux distributions, Android, and more.
PAID & PREMIUM SUPPORT
ESCALATION MANAGEMENT
- Our systematic customer escalation framework ensures that your customers are always heard and retained for life.
- Our software system and processes are set up to handle exceptions and record all relevant data.
MONITORING
RETURN MATERIAL AUTHORIZATION
Don't let technical issues slow down your business
Contact Super Simple Software LLP today to learn more about our 24/7 technical support services and how we can help you keep your systems running smoothly.
ASSETS
At Super Simple Software, Customer Values are always a top-top priority. We think about you and your needs, focusing on making customers' work straightforward and efficient.
VALUES
Customer satisfaction is at the core of our values. We are dedicated to understanding your needs and delivering solutions that simplify your work and increase efficiency. Trust us to always keep your best interests in mind and exceed your expectations with the results we provide.
TEAMS
Experience excellence with our highly specialized and agile team at Super Simple Software LLP, experts in their domain and quick to adapt to new technologies for your benefit.
WORK CULTURE
Join our Super Simple Software LLP team and be challenged to excel as you work on the most complex problems across various industries. We provide an environment that fosters growth and encourages you to take your skills to the next level, with a supportive team who goes the extra mile to ensure your success.